Frequently Asked Questions

Click on a frequently asked question below to view our response.

Where is your office located?
We are located at 4043 Bobolink Lane, Orlando, Florida, 32803.  We are near the intersection of SR 50 (Colonial) and Bennett.  The office is on the corner of Bennett and Bobolink, directly across the street from Audubon Elementary School.

How old do you have to be to participate?

In order to participate in a league you must be at least 18 years old.

For some social events you must be at least 21 years old.

What is the deadline to register for leagues?

There is no deadline for any of our leagues. We treat them all on a first come, first served (paid) basis. We offer no preferential treatment. Whenever all of our allotted space fills up, is when we cut off registration. Some of our leagues fill quicker than others, so we always encourage people to register as quickly as possible. Just because there is space in the morning, doesn't mean it won't fill before the afternoon.

How do I register?

There are a few different ways to register. The quickest and easiest is to register through our website using a Visa/Master Card/AMEX or pay by check online. Just go to the sport you are interested in and click on register. Then click on the league you are interested in. We can also fax you a registration. You can also mail in a registration, call us at 407-896-9510 to register over the phone or come by our office with payment. We accept Visa, Master Card, AMEX, checks and cash. There can be a combination of payments, but it must all come together and must be the total amount. We do not hold any spots or guarantee any spots until the full amount has been received.

Is the website secure?

Yes. We use a third party for our registration. They are protected and secure by Verisign.

Can you hold a spot for me?

We do not hold any spots. The only way to get a confirmed spot in a league is to submit FULL payment. We accept no partial payments or deposits. There is a $150 ($25 for individuals) cancellation fee for refunds requested prior to the league start date. If a team cancels within a week of the start date there will be a $200 ($50 for individuals) cancellation fee.

Can you fit one more team in the league even though it says sold out?

Once a league is full, there is no way to just add another team to the schedule.  We only have a certain amount of hours, fields and weeks that we can play at the particular facility, and we base our capacity on that number. We do have a waiting list many times, but the only way to get off that list is if another team drops out.

What if I don't have my own team?

 In most of our leagues we offer both team and individual registration. If you go to the sport of your choice and click on “upcoming leagues” you will see two different prices. The lower of the two, “INDY,” is for individual registration. If you sign up as an individual we will place you together with other individuals that sign up to form a team that way. If it says "N/A" it means we do not offer individual registration. You can also check out our website message board to see if any teams are looking for an extra player. You could also put up a posting of your own to try and get picked up by a team.

How do I get on the same individual team as a friend of mine?

 If you are signing up as an individual we can get you and your friend(s) on the same team depending on availability. If you register through our website there is a question on the registration form that asks, “Is there anyone else’s team you would like to be on.” Fill in your friend(s) name there. If you fax or mail it in, just include a note with your friend’s name. You can also always call us before we put the teams together (at least one week before the league starts).

What can I do if I don't have my own team and you don't offer the level I want as an individual?

 If we do not offer the level or league you want as an individual, you can always put a posting on our website message board. We do not offer all leagues for individuals because we do not get enough interest to fill a full team. Our message board is a great way to put your own posting to get on a team or check and see if another team has put up a posting of their own.

What can we do if we have already paid and now have a sponsor check?

This is a pretty common occurrence. Many teams will register and pay for their league so that they don’t get shut out, while they wait for a bar or company check. Once we receive the check we will refund the person that paid for the league. We will mail them a refund check or refund the credit card the team was registered with in about 8-10 business days.

When can I expect to hear about my team or schedule for the league I signed up for?

 We typically send out all schedules via email and post them on the website about one week before the league starts. This is all dependent on registrations and when a league fills. Individuals can expect to hear a couple days before the league starts about their team and the players on their team. It usually takes longer to get the individual teams put together.

How long is the season?

 Most of our leagues consist of a seven game regular season and playoffs. Some leagues are shorter, but will be specifically denoted.  We now also have a few leagues which have 10 regular season games but this will also be specified.

How long do we play for?

 Most of our leagues run for one hour. We list a window of time that each league runs for, and you will play one hour within that time frame. Your game times will rotate each week throughout the season.

What if I don't have everyone of my teammates information?

In order to register, we only really need the captain’s information. We consider the waiver form that everyone fills out at the league to be your final roster. Make sure everyone that is on your team fills out completely and signs the waiver form.

Why is there only a two-week schedule? When will we get the full season schedule?

 For most of our leagues we start off by giving everyone a two-week schedule. This allows us to still accept registrations until the second week. It also enables us to tweak things if something comes up or there is a change in the schedule. We always have the full season schedule available online and out at the league by the second week of the season.

When will we receive our give away?

 All of our participants get a giveaway. Sometimes it is a t shirt but not always. This is not a uniform.  Participants receive the give away around the fifth week of the season. We have small, medium, large, extra large and xxl shirts and they are usually delivered to the field.  Our staff will inform you when they are available for your pickup at that time we ask that the captain get a head count and then pick up the shirts for the entire team.

What is the sponsor bar? What if we have our own sponsor?

 For all of our leagues we promote a sponsor bar. This is a place for all teams to go and get drink or food specials at a great bar close to the facility. Oftentimes the teams will receive a free pitcher or two. Many teams get their own sponsors. This is acceptable. It is a great way to help defray your cost for playing in the league. Each bar does it differently, but contact the bar and see what they are willing to offer to sponsor your team in our league.

Can we change our team name?

We can change a team’s name at any point in the season. Just call or email us the change and we will make the adjustment.

Can we switch the league or level we are in?

We can switch you to another night/level/location if there is room in the league you wish to move to. Switching leagues is dependent upon availability. Once a league starts we cannot switch teams, unless we get a team to switch with you.

What is your refund policy?

NO refunds will be issued for any requests made on or after the original start date (no matter what the circumstances). There is a $150 ($25 for individuals) cancellation fee for refunds requested prior to the league start date. If a team cancels within a week of the start date there will be a $200 ($50 for individuals) cancellation fee. This policy also includes anyone injured and unable to play during or prior to the original start date. There will be a $15 fee for any returned checks.  If we do issue you a refund, we will either mail you a check, which usually takes at least 8-10 business days, or we will credit the credit card used immediately (minus any processing fees).

What happens of a league rains out? When do you make your decision to cancel?

If there is inclement weather or a potential for cancellation, we update the weather page on our website and our weather hotline (906-282-4293 or 850-206-1053) first. If a league is canceled we begin by emailing and calling everyone that we have contact information for. We try to make a decision as early as possible, but oftentimes weather does not break until late. We make our decisions based on what the actual weather has done/is doing, not based on forecasts or potential threats of a storm. If you are ever concerned, you can always check the weather hotline before you leave for a league. We will inform all players about how we plan on making up the canceled game.

 



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